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How long is shipping and what does it cost?
UK ORDERS
All UK orders are delivered using Royal Mail 1st class or 2nd class.
Please account for 1-2 days working days delivery time for 1st class and 2-3 working days delivery time for 2nd class shipping.
EU ORDERS
All EU orders are sent by Royal Mail International Standard, please account for up to 8 working days delivery time.
Items will be dispatched within 2-3 working days. Please note, working days are Monday – Friday and exclude Bank Holidays.
Payment of any import taxes and/or customs duties incurred will be the responsibility of the buyer. Occasionally international orders may take longer than expected due to customs controls.
INTERNATIONAL ORDERS
All international orders outside of the EU are sent by Royal Mail International Tracked, please account for 10 working days delivery time.
Items will be dispatched within 2-3 working days. Please note, working days are Monday – Friday and exclude Bank Holidays.
Occasionally international orders may take longer than expected due to customs, if you are concerned about the whereabouts of your order please send us a message and we can check the tracking for you.
Need to get your order quicker? Please get in touch.
What if I want to return an item?
RETURN POLICY (for full price items)
We hope that you love your products, however, if you are unhappy with your purchase and would like to return any items please contact us within 14 days via our contact form to let us know you would like to return an item and request a refund.
All items must be unused, unwashed and in any original packaging.
Once we have received the item(s) back at our office we will process the refund. Please note that we are unable to reimburse you for the shipping costs.
Please return the item(s) to the following address:
Grasp + Gather
1b Chailey Avenue
Brighton
BN2 7GH
Please keep a proof of postage as we cannot take responsibility for lost items.
What if I would like to exchange an item?
If you would to exchange an item please return the original (as per the details above) and place a new order online.